WITHDRAWAL POLICY

We are committed to meeting the needs of each of our users, and after-sales service is an crucial part, so we are very attentive to the experience of our customers who purchase our products. Our withdrawal policy is a promise of our site or product to every user. We make every effort to ensure that your purchase is always 100% satisfied, but if this does not happen you can take advantage of our withdrawal policy which is more favorable than the one established by law.

All of our products have a 30 day warranty. We make sure all our products are brand new and in excellent condition before delivery. If the product you received damaged due to the courier you will have a 30 day return policy, please contact us by email sent to info@majestixsellerz.com 

We are not responsible for any return shipping charges in case you are not completely satisfied with your purchase or place an incorrect order after receiving it. If you insist on returning the item, you can contact us by email to specify the reason for the return and request a return label. Our customer service team will inform you of the shipping costs. And you should return the goods in their original packaging with all accessories and all packaging components to us. If necessary, use protective outer packaging. After the item is delivered to us, you can request a refund.

Withdrawal of quality reason:

If there is any quality problem with the product, please feel free to contact us, and please attach pictures / videos of the package / product, we will make great effort to solve the problem for you according to your specific situation.

Order cancellation:

1. Cancellation of the order before shipment:

It is possible to contact us by e-mail to obtain the timely cancellation of the order. Giving us your order details, such as your order number, recipient name and other key information, will help us locate your order immediately and cancel it in time to avoid unnecessary trouble. You have 24 hours to think about canceling it at no additional cost after placing your order. Once we receive a cancellation confirmation from our customer service, we will refund you in full within two business days.

2. Cancellation of the order after shipment:

If the order is canceled after delivery, we will not bear the shipping cost, and the courier fee will be charged to the customer. The specific amount depends on the courier company’s charging standard. If you know you have to pay the courier cost but still want to cancel your order, you can contact us and we will help you stop the delivery. After the product has been returned by the courier company, you can contact our customer service and request a refund from us.

Damaged due to the courier:

If you find that the product is damaged after receiving the goods, please take the detail photos of the damaged product and email us in time, we will solve the problem in time according to the picture.

Lost package:

After receiving the tracking code, if you have not received the product by the expected delivery date. You can check the logistics status on the official website of the logistics company and contact the courier company directly. Or you can contact us by email and we will contact the courier company. If you verify that the package was lost, we will make a claim with the courier to resolve your problem. It takes about a week to get the results from the transport company. Please be patient during this time, we will contact you right away to resolve the issue once we get the information from the courier.